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I Ngurah Rai Airport
PT Angkasa Pura Hotel, a subsidiary of Angkasa Pura Airports, launched the Premium Airport Special Service (PASS), which is a mentoring service to provide convenience and comfort for aircraft passengers during the check-in process, baggage management, immigration checks, custom clearance, and so on. holding room facilities at the airport, both upon arrival and departure.
The launch of this service from Angkasa Pura Hotel is a form of Angkasa Pura I’s rebound strategy during the pandemic, namely the development of adjacent businesses through subsidiaries.
Angkasa Pura Hotel as a Hospitality Service Provider
This Premium Airport Special Service or PASS is a form of service innovation through the creation of the best customer experience by Angkasa Pura Hotel.
Premium Airport Special Service (PASS) has the following types of services ;
- Meet and assist service
- Check-in assistant
- Baggage handling
- Escorting custom immigration
- Quarantine
And there are also additional services in the form of ;
- Executive lounge service for Domestic PASS flights
- International PASS
- Connecting PASS
In addition, Premium Airport Special Service (PASS) also offers a service bundling package that combines basic Premium Airport Special Service (PASS) with Concordia Lounge and Premium Airport Special Service (PASS) team assistance to airport health center services, such as free vaccinations at the airport, as well as antigen testing and RT-PCR.
Bali Now Has PASS (Premium Airport Special Service) Services at I Ngurah Rai Airport
At the end of 2020, Angkasa Pura Hotel has launched a Premium Airport Special Service (PASS) for 5 airports in Indonesia, namely I Gusti Ngurah Rai Airport, Bali, Yogyakarta International Airport in Kulon Progo, General Ahmad Yani Airport, Semarang, Syamsudin Noor Airport. Banjarmasin, and Adi Soemarmo Airport Solo.
Premium aircraft passenger assistance services at the airport are a form of subsidiary business innovation by targeting the aircraft passenger segment who wants convenience and comfort at the airport during departure / arrival.
How to Use the PASS Service
Please note that the name Premium Airport Special Service (PASS) itself is a rebranding of the previously existing Airport Premium Service (APMS).
To be able to use the PASS (Premium Airport Special Service) service, customers can access the web www.premium-pass.id to then make reservations and pay online on the website.
The PASS (Premium Airport Special Service) service is currently collaborating with the Travel Mobile Application Platform, namely Traveloka, so that it will be easier for customers to order and pay for services.
I Ngurah Rai Airport Facilities Currently
- Breastfeeding Room
- Playground
- Concordia Lounge
- Smoking area
- Orientation Zone
- Tourist Information Center (TIC
- Self Check-in
- Charger Corner
- Digital Meeting Point
- Garage Tidying Area
- Video Wall
- Internet Corners
- Buggy Cars
- Transport at Kiosk
- Islamic Prayer Room
- ATM Center
- Autogate
- Automated Tray Returned System (ATRS)
I Ngurah Rai Airport Terminal Bali
The airport has one domestic terminal and one international terminal.
- Domestic Terminal
Currently, the domestic terminal occupies the area of the old international terminal. The domestic departure terminal has 8 gates, gates 1A, 1B, 1C, 2, 3, 4, 5, and 6. The domestic arrival terminal has 4 baggage collections.
- International terminal
For departures are on the 3rd floor and arrivals are on the 1st floor. The international departure terminal has 14 gates.
Gates 1A, 1B, 2, 3, 4, 5, 6, 7, 8, 9A, and 9B are on the 3rd floor and gates 10, 11, and 12 are on the 1st floor.
For international departure gates facilitated garbarata (aviobridge). The international arrivals terminal has 7 baggage collections. There are also Visa on Arrival (VOA) and immigration and customs (custom) facilities in the international arrivals area.
“It is hoped that the new Premium Airport Special Service (PASS) from Angkasa Pura Hotel can complete the service options for airplane passengers who want more convenience and comfort when passing through the airport.” said Angkasa Pura Airports Business Development Director Dendi T. Danianto.
